Privacy Policy

• Information you provide: name, shipping and billing address, email, phone number, order contents, gift messages, review submissions, and membership preferences.
• Payment information: card details are entered with our payment processor and are not stored on our servers. We receive only a token and the last four digits.
• Automatically collected: IP address, device and browser type, pages viewed, referring URL, and approximate location derived from IP.

• To process, ship and support your orders and memberships.
• To send order confirmations, shipping notices, and service messages.
• To send marketing email where permitted — you may unsubscribe at any time.
• To prevent fraud, secure the site, and comply with legal obligations.
• To improve our products, catalog and site experience.

We use strictly necessary cookies (cart contents, session, checkout security), analytics cookies to understand aggregate site usage, and — where enabled — advertising cookies to measure campaign performance. You may block or delete cookies in your browser settings; strictly necessary cookies are required for the cart and checkout to function.

We share information only with service providers acting on our behalf: payment processors, shipping and cold-chain carriers, email and analytics platforms, and fraud-prevention services. We may disclose information where required by law or in connection with a merger or sale of assets. We do not sell your personal information.

We keep order records as long as needed for warranty, accounting and tax purposes, typically seven years, and marketing data until you opt out. We use encryption in transit, access controls and vendor review, though no method of transmission is perfectly secure.

California residents may request disclosure of the categories and specific pieces of personal information collected, request deletion or correction, and opt out of any sale or sharing of personal information. We will not discriminate against you for exercising these rights. Requests may be submitted using the contact details below and will be verified before fulfilment.

If you are in the EEA, UK or Switzerland, you have the right to access, rectify, erase, restrict or port your data, to object to processing, and to withdraw consent at any time. Our legal bases are contract performance (orders), legitimate interests (fraud prevention, service improvement), consent (marketing, non-essential cookies) and legal obligation. You may lodge a complaint with your supervisory authority.

Our store is not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy; material changes will be posted here with a new date. For privacy requests, write to privacy@aeternus.example with the subject "Privacy Request".